Initial Disclosure Document
1. About us
Chatsbrook Vehicle Leasing is a trading name of Chatsbrook Finance Limited Registered in England and Wales 10320904, and our registered office is Ketteringham Hall, Church Road, Ketteringham, NR18 9RS. Chatsbrook Finance Limited is authorised and regulated by the Financial Conduct Authority, our FCA registration number is 803820 which can be verified by viewing the Financial Services Register at www.fca.org.uk.
Chatsbrook Finance Limited is a broker not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent financial advisors and so are unable to provide you with independent financial advice.
2. The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Please take the time to read this important document as it explains the finance services you are being offered.
Other services we offer are not regulated by the FCA
3. Our Services
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
4. Charges for our services
We are a commission and fee-based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.
Chatsbrook Vehicle Leasing charge an administration fee of £150 Plus VAT (£180) for the supply of vehicles which includes contract hire agreements and vehicle purchases which are transacted through Chatsbrook Finance Ltd. This shall be payable at the point of the vehicle order prior to completion. Payment of the administration fee can be made by BACs transfer, cheque or credit card.
5. Order Cancellation
Should you choose to cancel your order, Chatsbrook Finance Limited will not charge you. However, the supplying dealer may levy a cancellation charge and they will notify you of this.
6. Early Settlements
All agreements are subject to early settlement charges, these differ depending on whether the agreement is regulated or non-regulated. Full details can be found within each lenders Terms and conditions.
7. General Data Protection Regulation
Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.
A complaint may be made to any member of our staff who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure which may also be found on our website https://www.chatsbrook.co.uk/complaints-procedure/:
· Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
· Date of complaint
· Details of the complaint
You may notify us of your complaint by phone, by email or by writing to us:
· Telephone: 01603 733500
· Address: Chatsbrook Vehicle Leasing, Ketteringham Hall, Church Road, Ketteringham, NR18 9RS
· Email: firstname.lastname@example.org
Consumer Credit Customers also have the right to refer unresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision at:
· The Financial Ombudsman Service, Exchange Tower, London E14 9SR
· Tel: 0800 023 4 567
· Email: email@example.com